Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all memberships, passes, and programs offered by Mendis. By joining or purchasing, you agree to these terms.

Pro Memberships*

• Annual Pro Memberships are billed upfront and are non-refundable once activated, except as required under Australian Consumer Law.
• If your membership is funded through the NDIS, claims are made in line with your plan manager’s rules and the NDIS Pricing Arrangements.
• You may cancel renewal at any time — your access will remain active until the end of the paid term.

Session Passes*

• Passes are non-refundable once purchased, but may be credited if sessions are cancelled by Mendis.
• If you are unable to attend a booked session, you must provide at least 24 hours’ notice. No credit is available for late cancellations or no-shows.
• If you cancel with sufficient notice, a pass credit will be reapplied to your account.

NDIS Participants

NDIS participants using plan-managed or self-managed funds must comply with their plan manager’s rules. Our invoices reflect psychosocial & community participation supports and are prepared in good faith. Responsibility for claims, approvals, and cancellations remains with the participant and their plan manager.

Changes & Program Cancellations

• Mendis reserves the right to reschedule or cancel sessions due to facilitator availability, minimum numbers, or unforeseen circumstances.
• If we cancel, we will offer either a replacement session or a full credit.

Consumer Guarantees

This policy does not limit your rights under the Australian Consumer Law. If services are not provided with reasonable care and skill, you may be entitled to a remedy.

Requesting a Refund or Credit

To request a refund or credit under this policy, please email todd@murfittelevation.com.au with your name, invoice number, and details.

*Pricing subject to change however all effort will be made to update details in a timely manner.